⛏️ MoneyMiners Support

We're here to help!

Need help? Contact us anytime:

📧 snapbalancesupp@gmail.com

We typically respond within 24-48 hours.

Frequently Asked Questions

How do I earn points?

Tap on rocks in the Mine to break them open and collect gems. Each gem is worth points. Watch the daily sponsor ad to unlock your earnings for the day, then mine away!

What is the daily cap?

Each day you can earn up to a set number of points. Your cap increases with your daily streak multiplier. You can also boost your cap by watching rewarded ads in the mine.

How do streaks work?

Log in and play every day to build your streak. The longer your streak, the higher your earning multiplier. Miss a day and your streak resets to 1.

What do hired miners do?

Hired miners automatically damage rocks while the app is open, even when you're browsing the town. Upgrade to higher tier miners for faster automatic mining.

Why can't I mine?

Make sure you've watched the daily sponsor ad after logging in. An internet connection is required to watch the ad and unlock earning for the day.

How do I cash out?

Visit the Bank in town to see available cashout options. You'll need to accumulate enough points to reach the minimum cashout threshold.

How do I change my nickname?

Go to your Home and tap the pencil icon next to your nickname. Nickname changes cost points, so make sure you have enough!

How do I delete my account?

To request account deletion, email us at snapbalancesupp@gmail.com with the subject "Account Deletion Request" and your in-game nickname. We will remove your data within 30 days.

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